Cancellations, Missed appointments, and Late Arrivals
If you are unable to keep your appointment, please call to cancel
or reschedule as soon as possible. NNC requires at least 24 hours notice for cancellations. If
you cancel your appointment after this time frame, you are still responsible for the payment of that session.
When we have 24 hours notice that an appointment is going to become available,
we have enough time to try to fill that time by calling the many others on our waiting list.
I’m sure you understand that when you schedule an appointment we are in essence entering
into a contract for that time. The Therapist's responsibility is to reserve that time solely for you and to
be fully present and focused on your needs. Your part of the agreement is the responsiblity for the payment of therapist
fees for that time period. Just like your cell phone contract, you choose the plan you want and you agree
to pay for those minutes whether you use them or not. When you buy a movie ticket online, you prepay and are assured
that a seat and the entertainment will be there waiting for you,.Whether or not you choose to go, is up to
If you don't honor your commitment to show up, we suffer financially. And of course, we still have to pay our therapists,
our rent, and the general costs of doing business. We reciprocate in kind: If
we miss an appointment with you, your next session will be at no charge.
As a courtesy to other clients, late arrivals will receive only the available appointment time remaining. We
appreciate your understanding.